Configuration Questions

How to configure Mapping Source File Columns / Index?
We start counting column by 0, thus the value of each field is the number of the column that matches the field and minus by 1. For example, the second colu...
Thu, 3 Mar, 2022 at 3:59 PM
How do I know whether my source is valid and ready to sync?
Please use the Test Column Mapping feature as shown in the Dashboard. If the file is uploaded to your FTP and the mapping is configured in the settings, th...
Thu, 3 Mar, 2022 at 4:00 PM
For the tracking company, is there any specific format to make it work?
There's no specific format for the tracking company. However, if the company name matched the company as listed in Shopify, the tracking number will be...
Thu, 3 Mar, 2022 at 4:01 PM
I've uploaded the file and configured but my orders are not fulfilled.
One of the most common problems is that we couldn't find your Shopify orders based on the order numbers/name given. By default, Fulfill Sync use order...
Thu, 3 Mar, 2022 at 4:01 PM
The Shipping Confirmation email does not include the tracking number or tracking company, how can I add it?
Adding a tracking number to the email is beyond the control of Fulfill Sync. To do this, you’ll need to change the settings in your Shopify admin(Settings ...
Thu, 3 Mar, 2022 at 4:02 PM
My XML file does not work
If you ever facing trouble setting up the mapping for your XML file, you can reach out to the support team to take a look. We are more than happy to help yo...
Thu, 3 Mar, 2022 at 4:02 PM
Excel value truncate issue
If your Excel file has values in the column like follow: But the value is supposed to be 123244452113. It means the value has been truncated. To preven...
Thu, 3 Mar, 2022 at 4:04 PM